Article
23 May 2013
How customer journey maps can help shape front-line training priorities
It was well known psychologist and philosopher William James who said, “the deepest principle in human nature is the craving to be appreciated.”
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2013 Australia Customer Experience Excellence results
Who's leading the Australian Customer Experience?
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Fizz Experience Management Technology
Feedback | Plan | Prioritize | Solve
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Customer Journey Mapping
Using film to visualize the journey
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Customer Experience Excellence Program
Who's leading the US in Customer Experience?
Article
Article
28 Apr 2013
A brave new generation of business leaders
Article by the AMSRS featuring Nunwood's Anna Thomas
Article
25 Apr 2013
Six ways to make customer experience management work at branch level
For some years now there have been a number of real-time, branch level, customer experience management systems in the marketplace. Whether you are running a restaurant, building society or supermarket, web-based customer experience feedback, or so the argument goes, helps local management better understand the views of their customers.
Article
12 Apr 2013
How emotionally designed experiences can improve customer loyalty
To emote is fundamental to being human. Evolution has equipped us with emotions as shortcuts to decision making. Like it or not, we are emotional beings, we react emotionally first then we apply rational thought later.
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