Nationwide

A transformational Customer Experience Management Program

Improving Customer Satisfaction for the world's largest building society by 23%

"What we've got from Nunwood is pretty amazing in what it tells us about our customers' experiences and what we need to do at both local and global levels. All of it delivered in a very short period of time. The biggest single impact was the training and development all of our staff in branches and call centers to enable them to act on the customer feedback to create improvements to the experience."

Glyn Perrett, Lead Customer Research Manager, Nationwide

 

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