Article/Whitepaper
28 Apr 2013
A brave new generation of business leaders
Article by the AMSRS featuring Nunwood's Anna Thomas
Latest thinking
Nunwood's latest thinking and news
Article/Whitepaper
Blog/Comment Piece
25 Apr 2013
Six ways to make customer experience management work at branch level
For some years now there have been a number of real-time, branch level, customer experience management systems in the marketplace. Whether you are running a restaurant, building society or supermarket, web-based customer experience feedback, or so the argument goes, helps local management better understand the views of their customers.
Blog/Comment Piece
12 Apr 2013
How emotionally designed experiences can improve customer loyalty
To emote is fundamental to being human. Evolution has equipped us with emotions as shortcuts to decision making. Like it or not, we are emotional beings, we react emotionally first then we apply rational thought later.
Blog/Comment Piece
09 Apr 2013
How staff training can help improve the customer experience and prevent lost customers
Example training challenge one, software: “How do we get our commercial customers to continue using software, despite occasional deployment challenges, and to keep using it long enough to get the business value they wanted in the first place?”
Blog/Comment Piece
19 Mar 2013
How next generation CEM tech will transform your NPS program
Running a successful Net Promoter Score (NPS), Customer Satisfaction or VoC program takes far more than data collection, fast reporting and feedback management.
Most popular
Six Steps towards a superior Customer Experience
Alvin Jackson explains the six pillars of customer experience excellence
Customer Experience Management
Achieving a world-class customer experience is a transformational journey
Customer Journey Films: Turning theory into reality
Today's insight and CX teams have the technology to make the customer journey more vivid and engaging than ever before.
Register for updates
Register to receive alerts of our latest articles and press releases
Register