28 Apr 2013
A brave new generation of business leaders
Article by the AMSRS featuring Nunwood's Anna Thomas
28 Apr 2013
Article by the AMSRS featuring Nunwood's Anna Thomas
25 Apr 2013
For some years now there have been a number of real-time, branch level, customer experience management systems in the marketplace. Whether you are running a restaurant, building society or supermarket, web-based customer experience feedback, or so the argument goes, helps local management better understand the views of their customers.
12 Apr 2013
To emote is fundamental to being human. Evolution has equipped us with emotions as shortcuts to decision making. Like it or not, we are emotional beings, we react emotionally first then we apply rational thought later.
09 Apr 2013
Example training challenge one, software: “How do we get our commercial customers to continue using software, despite occasional deployment challenges, and to keep using it long enough to get the business value they wanted in the first place?”
19 Mar 2013
Running a successful Net Promoter Score (NPS), Customer Satisfaction or VoC program takes far more than data collection, fast reporting and feedback management.
Six Steps towards a superior Customer Experience
Alvin Jackson explains the six pillars of customer experience excellence
Customer Experience Management
Achieving a world-class customer experience is a transformational journey
Customer Journey Films: Turning theory into reality
Today's insight and CX teams have the technology to make the customer journey more vivid and engaging than ever before.
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